Frequently Asked Questions
How long does order processing take?
Most orders are confirmed and queued for dispatch within 2–5 business days. As soon as your machine is booked with a carrier, we’ll email you the freight details.
When will my tracking number be active?
Tracking usually becomes active within 24–48 hours after the carrier picks up your order and scans the shipment into their system.
My tracking shows “Delivered” but I haven’t received the machine.
Please first check with anyone who might receive freight at your location and with your local terminal. Carriers sometimes mark freight delivered shortly before final drop-off. If you still can’t locate it, contact us at
SALES@SEMCOGROUP.US
with your order number and we’ll investigate with the carrier.
Can I update my shipping address after placing the order?
Address changes are usually possible within 24 hours of purchase and before the order is dispatched. Email us as soon as possible with your order number and the correct delivery details so we can review options with the carrier.
What if my order is delayed?
Heavy equipment freight can occasionally be delayed due to carrier volume, weather, or terminal congestion. We’ll keep your order status updated and, if we see extended delays, our team will reach out with the latest ETA and options.
Do you offer terminal pickup instead of delivery to my address?
Yes, for some shipments we can arrange “hold at freight terminal” so you can pick up with a trailer or equipment. If you prefer this option, contact us with your ZIP code before dispatch so we can coordinate with the carrier.
What if my machine arrives damaged?
Please inspect the crate on delivery and note any visible damage on the delivery receipt before signing. Take clear photos and contact us immediately with your order number so we can file a claim and arrange parts, repair, or replacement as appropriate.
